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Support

Need help with Categorify? Most questions have a quick answer in the documentation below, but our team is here whenever you need a hand.

Before You Reach Out

Many questions are answered in the docs:

Contact Support

Email us at support@categorify.app. To help us respond quickly, include:

  • Your store name (the myshopify.com domain).
  • A clear description of your question or the problem.
  • For categorization problems, the Request IDs of the affected products from the History page — these let us locate your exact requests immediately.

Priority support is available on the Scale and Pro plans. See Subscription Plans and Billing for what each plan includes.

Reporting a Categorization Issue

If products are getting unexpected categories or repeated errors:

  1. Check Categorization Status Indicators to understand the result you’re seeing.
  2. Open the History page, find the affected categorizations, and copy their Request IDs.
  3. Email support@categorify.app with the Request IDs, the products involved, and what you expected versus what happened.

Billing and Payment Questions

  • Categorify billing (plans, credits, charges): email support@categorify.app with your store name and details. See Subscription Plans and Billing.
  • Payment methods and invoices: these are handled by Shopify, which processes all billing. Contact Shopify support directly for payment and invoice questions.

Feature and Taxonomy Requests

Have an idea, or need a taxonomy we don’t support yet? Email support@categorify.app. Categorify currently supports the Shopify and Google product taxonomies, and custom taxonomy implementations may be possible for specific use cases.

Next Steps

FAQ