DocumentationManaging Your AccountSubscription Plans and Billing

Subscription Plans and Billing

Categorify offers four subscription plans designed to accommodate stores of different sizes and categorization needs. All plans include automatic monthly credit allocations, with the option to purchase additional top-up credits when needed.

Available Plans

Categorify’s pricing is based on monthly credit allocations. Choose the plan that matches your typical categorization volume:

Starter Plan - $19/month

  • 3,000 credits per month
  • Ideal for small stores or those just getting started
  • Suitable for approximately 100 categorizations per day
  • Best for stores with slow inventory turnover

Features:

  • All languages supported
  • Auto-categorize new & updated products
  • One-click categorization in Shopify admin

Growth Plan - $49/month

  • 11,000 credits per month
  • Perfect for growing stores with regular inventory updates
  • Suitable for approximately 365 categorizations per day
  • Best for stores expanding their product catalogs

Features:

  • Everything in Starter
  • Custom AI instructions

Scale Plan - $99/month

  • 23,000 credits per month
  • Designed for established stores with frequent updates
  • Suitable for approximately 765 categorizations per day
  • Best for stores with active inventory management

Features:

  • Everything in Growth
  • Priority support

Pro Plan - $199/month

  • 49,000 credits per month
  • Built for high-volume stores and consultants managing multiple stores
  • Suitable for approximately 1,630 categorizations per day
  • Best for enterprise operations and Shopify consultants

Features:

  • Everything in Scale
  • Priority processing
  • Onboarding + setup review

How Billing Works

Categorify uses Shopify’s billing system to handle all subscription payments. This provides several benefits:

Secure payment processing - Categorify never stores or handles your payment information. All payment details remain with Shopify.

Familiar payment methods - Use any payment method supported by Shopify, including credit cards, debit cards, and other regional payment options.

Consolidated billing - Your Categorify subscription appears on your regular Shopify bill alongside your other app charges.

Automatic compliance - Shopify handles tax calculations and regulatory requirements based on your location.

Billing Cycle

Your billing cycle begins on the day you subscribe to a plan. This becomes your monthly anchor date for all future renewals.

Example:

  • You subscribe on March 15
  • Your billing cycle runs March 15 - April 14
  • You’re charged on the 15th of each month
  • Monthly credits refresh on the 15th of each month

Important: Credits are calculated based on your billing cycle, not calendar months. If you subscribe mid-month, your credits still refresh on your anchor date, not the first of the month.

Managing Your Subscription

You can view and manage your subscription in two locations within Categorify:

Dashboard - Plan Pane

From the main dashboard, the Plan pane displays:

  • Your current plan name
  • Monthly credit allocation
  • Next renewal date
  • Manage plan and billing button

Click Manage plan and billing to access the customer portal where you can cancel or update payment methods.

Settings Page - Plan Section

Navigate to Settings to see more detailed information:

  • Selected plan tier
  • Total monthly credits
  • Credits used this billing cycle
  • Visual usage indicator
  • Manage plan and billing button

Both locations provide the same management capabilities—use whichever is more convenient.

Canceling Your Subscription

You can cancel your Categorify subscription at any time with no cancellation fees or penalties.

How Cancellation Works

When you cancel your subscription:

Immediate effects:

  • Categorization stops immediately (both automatic and manual)
  • You can no longer categorize products
  • Monthly credits become unavailable
  • Top-up credits become unavailable (but are preserved—see below)

What remains accessible:

  • Dashboard access
  • Categorization history (subject to 45-day retention)
  • Settings page
  • Previous categorization results

Your data is preserved:

  • All configuration settings remain saved
  • Categorization history is retained (45 days)
  • Custom AI instructions are saved
  • Top-up credit balance is stored

Top-up Credits After Cancellation

When you cancel your subscription, any remaining top-up credits become temporarily unavailable but are not lost:

  • Top-up credits remain in your account
  • They cannot be used while your subscription is cancelled
  • If you resubscribe at any point in the future, your top-up credits become available again
  • The credit balance is exactly as you left it

Example:

  • You have 5,000 top-up credits when you cancel
  • You cannot use these credits while cancelled
  • Six months later, you resubscribe to any plan
  • Your 5,000 top-up credits are immediately available again

This ensures you never lose credits you’ve purchased, even if you take a break from using Categorify.

How to Cancel

To cancel your subscription:

  1. Open Apps → Categorify in Shopify admin
  2. Navigate to Settings or the Dashboard
  3. Click Manage plan and billing
  4. In the customer portal, click Cancel subscription
  5. Confirm the cancellation

Cancellation is immediate—you won’t be charged again, and categorization stops right away.

Reactivating After Cancellation

To resume using Categorify after cancellation:

  1. Open Apps → Categorify
  2. Click the Upgrade button that appears when cancelled
  3. Select a plan
  4. Complete the subscription process

Your previous settings, custom instructions, and top-up credits are immediately restored.

Changing Payment Methods

Update your payment method through Shopify’s billing system:

  1. Open the Categorify customer portal via Manage plan and billing
  2. Navigate to payment settings
  3. Update your payment method
  4. Confirm the changes

Payment method changes apply to all future charges. Your current billing cycle isn’t affected.

Billing Invoices

Access your Categorify invoices in two ways:

Through Categorify:

  1. Click Manage plan and billing in Categorify
  2. View invoice history in the customer portal
  3. Download or print invoices as needed

Through Shopify:

  1. Navigate to Settings → Billing in Shopify admin
  2. Find Categorify charges in your billing history
  3. Download invoices for your records

All Categorify charges appear as app subscription charges on your Shopify invoice.

Understanding Charges

Your Categorify invoice includes:

Monthly subscription - Your selected plan’s base charge

  • Starter: $19/month
  • Growth: $49/month
  • Scale: $99/month
  • Pro: $199/month

Top-up credits (if purchased) - One-time charges for additional credit packages

  • Appears as separate line items
  • Charged immediately upon purchase
  • Does not affect your monthly subscription cost

Taxes - Applied according to your location

  • Calculated by Shopify based on your store’s address
  • Follows local tax regulations
  • Varies by jurisdiction

Trial to Paid Transition

When your 7-day trial ends, you must subscribe to continue using Categorify.

What Happens at Trial End

If you subscribe before trial expires:

  • No interruption in service
  • Your billing cycle begins immediately
  • Monthly credits are available right away
  • Trial credits are discarded (not added to your monthly allocation)

If your trial expires without subscribing:

  • Categorization stops immediately
  • Dashboard remains accessible
  • History remains viewable
  • Settings remain accessible
  • You must subscribe to resume categorization

Choosing Your First Plan

Consider your trial usage when selecting your first plan:

If you used 25-50 trial credits: Starter plan likely provides sufficient capacity

If you used 50-75 trial credits: Growth plan offers comfortable headroom

If you used 75-100 trial credits: Scale or Pro plan matches high categorization needs

Remember: Start with the plan that best matches your expected usage. You can purchase top-up credits if you need additional capacity.

Failed Payments

If a payment fails, Shopify attempts to process it again according to their retry schedule.

What Happens

  1. Shopify notifies you of the failed payment via email
  2. Automatic retry attempts occur over several days
  3. During retry period, you retain access to Categorify
  4. If all retries fail, your subscription is cancelled automatically

Resolving Failed Payments

To fix a failed payment:

  1. Update your payment method in the customer portal
  2. Shopify automatically retries with the new payment method
  3. Once successful, your subscription continues normally
  4. No data or settings are lost during payment issues

Important: If your subscription is cancelled due to failed payment, you’ll need to manually resubscribe. Your settings and top-up credits are preserved.

Plan Comparison

Not sure which plan is right for you? Here’s a quick comparison:

Starter ($19/month - 3,000 credits)

  • Best for: Small stores, seasonal businesses, testing Categorify

  • Typical use: Adding new products occasionally, small catalogs

  • You might outgrow it if: You add more than 100 products per month

  • Features: Core categorization features, all languages

Growth ($49/month - 11,000 credits)

  • Best for: Growing stores, regular inventory updates, medium catalogs

  • Typical use: Frequent product additions, catalog expansions

  • You might outgrow it if: You’re adding 300+ products per month

  • Features: Everything in Starter + Custom AI instructions

Scale ($99/month - 23,000 credits)

  • Best for: Established stores, active inventory management, large catalogs

  • Typical use: High-volume product operations, frequent imports

  • You might outgrow it if: You’re processing 700+ categorizations per month

  • Features: Everything in Growth + Priority support

Pro ($199/month - 49,000 credits)

  • Best for: Enterprise stores, Shopify consultants, multi-store operations

  • Typical use: Massive catalogs, bulk imports, managing multiple client stores

  • Unlikely to outgrow: Handles even the highest categorization volumes

  • Features: Everything in Scale + Priority processing + Onboarding & setup review

Frequently Asked Questions

Do unused credits carry over to the next month?

No, monthly credits refresh at the start of each billing cycle. Unused credits from the previous cycle are lost. Only top-up credits persist across billing cycles.

Can I get a refund if I cancel?

Categorify follows Shopify’s standard refund policies. Contact Shopify support for refund inquiries related to app subscriptions.

Will I be charged if my trial expires?

No, trials don’t automatically convert to paid subscriptions. You must explicitly subscribe to a plan to be charged.

Can I pause my subscription instead of cancelling?

There’s no pause option, but you can cancel and resubscribe at any time. Your top-up credits and settings are preserved.

What if I run out of credits before my billing cycle ends?

You can purchase top-up credits at any time to continue categorizing. Top-up credits are available in various package sizes and never expire.

Are there discounts for annual billing?

Currently, Categorify only offers monthly billing. Annual plans may be introduced in the future.

Can I use custom AI instructions on the Starter plan?

No, custom AI instructions are available starting with the Growth plan. Starter plan includes core categorization features only.

What does priority support include?

Scale and Pro plan customers receive priority email support with faster response times for technical questions and configuration help.

What is priority processing?

Pro plan customers have their categorization requests processed with higher priority in the queue, ensuring faster results during high-volume operations.

Getting Help with Billing

If you have questions about your subscription, charges, or billing:

For Categorify-specific questions:

For payment method or invoice questions:

  • Contact Shopify support directly
  • They handle all payment processing and billing infrastructure

For plan recommendation guidance:

  • Review your usage in the dashboard
  • Analyze categorization patterns in History
  • Email support for personalized recommendations

Next Steps

Ready to subscribe? Visit the Dashboard or Settings page and click Upgrade to select your plan.

Understanding the Categorization TagTop-up Credits